Monitor and Manage Customer Interactions

Take your business a notch higher by tracking customer and staff interactions through ZoomDash – a live Zoom call monitoring software. Its user-friendly dashboard offers a systematic view of all incoming and outgoing calls, recordings and essential data. Analyse and improve the productivity of your team members with this robust call-monitoring system.

Track Progress and Boost Efficiency

ZoomDash empowers managers to monitor live Zoom calls to evaluate their team’s performance and identify revenue-generating initiatives. It is the perfect tool for analysing call data and improving customer experiences.

ZoomDash Benefits for Businesses

Increase conversions by identifying valuable calls and using data analytics to make improvements.

Get Live Call Details

The dashboard offers details of all the live Zoom calls including the names of the caller, callee and call duration for managers to supervise effortlessly.

Track SMS Conversations

Scrutinise SMS conversations between customers and employees to identify pain points and make way for improvements.

Listen to Recorded Calls

Determine the reasons behind customer dissatisfaction and analyse staff performance by listening to the call logs of each employee.

Centralise All Data

ZoomDash allows businesses to optimise processes and streamline workflows by centralising all live Zoom call data in one place.

Enhance Productivity

Use call recordings to train staff members in industry best practices while showcasing real-life scenarios. It boosts employee efficiency and reduces mistakes.

Boost Revenue

Gain valuable insights about customer behaviour and patterns through call data analysis to increase satisfaction and conversion levels.

Upgrade Customer Interactions to Uplift Your Business!

Start the free trial for ZoomDash today to manage your support staff and monitor all Zoom call activities seamlessly.

Sign up Free Trial

ZoomDash Pricing Packages

Business owners can opt for the monthly plans that come with a free trial or the yearly plans that are billed annually.

Choose ZoomDash For Hassle-Free Call Data Analysis

Enhance data transparency and align your staff with business goals through a deeper insight into customer experiences.

Scan Incoming Calls

Keep an eye on all the inbound calls from customers to determine their needs and grievances and deliver an immediate response.

  • Provide prompt support to your customers
  • Ensure all calls are answered through queuing
  • Record the conversation for future reference
  • Use data to allocate skilled resources for valuable calls

Check Outgoing Calls

Keep a tab on the outgoing calls to increase your reach and identify employee output. Optimise resource allocation and team management.

  • Delight your customers with perfected pitches
  • Respond to SMS enquiries and follow up with clients
  • Increase conversions by tracking leads
  • Use call data for customised sales campaigns

Note No Answer Calls

No answer calls lead to wastage of time. However, these can be transformed into conversions through the ZoomDash data.

  • Use previous data to time calls strategically
  • Make limited repeat calls to avoid nagging
  • Send an SMS to ensure the message is received
  • Leave a voicemail to generate a response

Observe Active Calls

ZoomDash helps keep managers in the loop by providing access to real-time active calls with details of the callers and clients on the dashboard.

  • Route calls to experts to resolve complex issues
  • Maintain service quality by queuing staff members
  • Use recordings to identify weaknesses and strengths
  • Monitor the performance of employees and their abilities

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Simple, flexible, and powerful. All it takes are boards, lists, and cards to get a clear view of who’s doing what and what needs to get done. Learn more in our guide for getting started.